Returns & Refunds
Inspect first, pay second
The simplest protection we offer is the order of events: you examine the watch on delivery, and you pay once you are satisfied. Nothing to return, nothing to reclaim.
7-day return window
If you have taken delivery and paid, you may return a watch within 7 days of receipt provided it is in exactly the condition in which it reached you — unworn, unmarked, and with everything it arrived with, including box and papers where supplied.
What is not returnable
- A watch that has been worn, sized, engraved, polished or altered.
- A watch missing any component, accessory or document it was delivered with.
- Special orders or pieces sourced specifically to your request, where this was stated at the time of order.
How to start a return
Message us on WhatsApp at +92 304 457 7061 within the 7-day window with your order details and the reason. We will confirm the return method — do not send a watch of this value back without agreeing that with us first.
Refunds
Once the watch is back with us and has been checked, the refund is issued to your original payment method. Bank transfers typically clear within a few working days.
If something is wrong with the watch
If a piece is not as described, that is our error, not a return. Tell us and we will make it right — replacement or full refund, including any delivery cost, your choice.